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How hw777 Protects Your Personal Data

At hw777, your personal information — from your account details to your deposit history via DANA, OVO, GoPay and QRIS — is handled under a clear, documented privacy…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records protectedAccount data access requests handled within 72 hoursNo data sold to third-party advertisersIndonesian user rights fully documented
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hw777 How hw777 Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Data Team

If you have a question about your personal data, want to correct stored information, or need to submit a deletion request, our privacy support team is reachable through three direct channels. We aim to acknowledge every privacy-related contact within 24 hours and resolve data access requests within 72 hours of identity verification. Support operates seven days a week, 07:00–23:00 WIB.

Team online

Live Chat — Privacy Queue

Open the chat widget inside your account dashboard and select 'Privacy & Data' from the topic menu. An agent joins within five minutes during 07:00–23:00 WIB, seven days a week.

Email Data Request

Send your request, including your registered email and a description of the data action needed, to our dedicated privacy address. We acknowledge within 24 hours and resolve within 72 hours after verifying your identity.

In-Account Privacy Centre

Log in, navigate to Account Settings, then select 'Privacy & Data Rights'. From there you can download your data export, flag a correction, or submit a deletion request without contacting an agent.

DATA HANDLING STANDARDS

Six Ways We Handle Your Data Responsibly

Our data practices are built around transparency and control. Each of the commitments below describes a specific, checkable aspect of how hw777 stores, processes and protects the information tied to your account…

End-to-End Encryption

All data transmitted between your device and our servers uses TLS 1.3 encryption. This covers login credentials, account updates and any references tied to your DANA, OVO or GoPay transactions.

Cookie Transparency

We use strictly necessary cookies to keep your session active and analytics cookies to understand page performance. You can adjust non-essential cookie preferences from the cookie banner shown on your first visit.

Account Security Alerts

Any login from a new device or IP address triggers an immediate email alert to your registered address. You can review active sessions under Account Settings and terminate any session you do not recognise.

Data Retention Schedule

Active account data is retained while your account is open. After closure, core identity records are kept only for the period required by applicable Indonesian regulations, then permanently deleted from our systems.

Third-Party Data Sharing

We share data only with payment processors such as DANA, OVO, GoPay and QRIS infrastructure providers, and only the fields each processor needs to complete your transaction. We do not sell or license personal data to advertisers.

Your Right to Access and Correct

You may request a full export of the data we hold about you at any time via the Privacy Centre inside your account. Correction requests are processed within 72 hours after we verify that you are the account holder.

Frequently Asked Questions About Your Privacy

These are the questions we receive most often about how hw777 manages personal data. Each answer reflects our actual practice — not a generic legal template — so you know exactly what to expect when you interact with your account or contact our team.

We collect your name, email address, date of birth and a government-issued ID reference for identity verification. We also store the payment method types you use — such as DANA or OVO — but not the credentials themselves, which stay with the payment processor.

Transaction references — amounts, timestamps and status codes — are stored in encrypted databases accessible only to our finance and compliance teams. The actual payment credentials are never stored on our servers; they are processed entirely by the respective payment rails.

Yes. Log in, go to Account Settings, select 'Privacy & Data Rights', and submit a data export request. We prepare a downloadable file within 72 hours after verifying your identity, covering account details, transaction references and session history.

Submit a deletion request through the Privacy Centre in your account or via email to our data team. We process deletions within 14 days, retaining only the records that Indonesian law requires us to keep after account closure.

We do not sell or share your personal data with advertisers or data brokers. The only third parties who receive any data are the payment processors — DANA, OVO, GoPay and QRIS — and only the transaction fields they need to complete your deposit or withdrawal.

We use session cookies that are strictly necessary for account access and optional analytics cookies that help us improve page performance. You can turn off analytics cookies from the cookie preference panel that appears on your first visit or under your account settings.

Contact our privacy support team via live chat (07:00–23:00 WIB, daily) or by email. If you feel your concern is unresolved, you may escalate to the relevant data protection authority, where applicable under local law in Indonesia.

Related Pages

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